1. How do I initiate a return request?
Please email us at [email protected] and request for a return, we shall arrange a reverse pickup within 2-5 business days. Please do mention the order ID/ reason for return in the email.
2. Is there any return time frame?
Yes, you need to return the product within 7 days from the date of delivery.
3. Do I need to pay for return shipping?
Return shipping is free if there is any manufacturing defect in the product or if the product attributes/information mentioned in the website are not matching with the physical product. For all other reason return shipping is to be borne by the buyer.
4. What is the refund procedure?
Refund will be initiated within 1-7 business days from the date of cancellation of order or from the date of receipt of the return goods through cheque for COD orders and NEFT/online for prepaid orders.
5. Should I accept the shipment from the courier person if the package is appeared to be tampered/ damaged?
No, before accepting the delivery of any product, you should reasonably ensure that the Product's packaging is not damaged or tampered.
6. In case, Skipper cannot collect the product that I wish to return, on which address do I need to courier it?
Please call our support team at 033-40515202 and our customer care executive will inform you the address where you have to send back the shipment.
7. Are there specific conditions under which the product returns/replacements may be rejected?
Request for return is made after 7 days of receiving the product.
Product is used or is not in its original condition. The product should not be washed or ironed.
Products are returned without its original packaging and accessories.
Product was damaged after use/opening.
Made to Measure products cannot be returned. Please order a sample to make sure that you are happy with the colour and quality of fabric before placing your order for M2M as fabrics can appear differently on different screens. As these products are made to measure, they cannot be returned unless there is a manufacturing fault.
Missing manufacturer tag.
8. What is the resolution offered in case of returns?
Replacement of the product with a similar product subject to availability.
9. How do I cancel my order?
Order cancellation request should be initiated within 12 hours of placing the order through email at [email protected]